Terms and Conditions

General terms and conditions
1. scope of application
The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
With respect to entrepreneurs, these General Terms and Conditions shall also apply to future business relations without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.
2. contracting party, conclusion of contract
The sales contract is concluded with Tour Made GmbH.
By placing the products in the online shop, we make a binding offer to conclude the contract for these articles. You can first place our products in the shopping cart without obligation and correct your entries before sending your binding order at any time by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after submitting the order you will receive a confirmation email.
3. contract language, contract text storage
The languages available for the conclusion of the contract are German and English.
We save the contract text and send you the order data and our general terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.
4. terms of delivery
In addition to the indicated product prices, shipping costs will be added. You can find out more about the shipping costs from the offers.
As a matter of principle you have the possibility to pick up at Tour Made GmbH, Auf dem Bueschelchen 45, 54516 Wittlich, Germany during the following business hours: Monday to Friday from 9:00 to 16:00 except on public holidays. Please inform us at the latest two working days before your collection so that we can provide the goods from our warehouse.
5. payment
payment in advance
If you choose to pay in advance, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.
PayPal Plus
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the payment method PayPal, you have to be registered there or you have to register first and to be able to pay the invoice amount you have to identify yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instruction. Further information is available during the ordering process.
If you have chosen the credit card payment method, you do not have to be registered with PayPal in order to pay the invoice amount. The payment transaction will be executed by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder at the request of PayPal and debited to your card. Further information is available during the ordering process.
If you have chosen the payment method Direct Debit, you do not have to be registered with PayPal in order to pay the invoice amount. With confirmation of the payment instruction you issue a direct debit mandate to PayPal. You will be informed by PayPal about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirmation of the payment instruction PayPal asks its bank to initiate the payment transaction. The payment transaction is executed and your account is debited. Further information is available during the ordering process.
If you have chosen the payment method Invoice, you do not have to be registered with PayPal in order to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claim to PayPal. In this case you can only pay to PayPal with debt-relieving effect. In addition to our General Terms and Conditions of Business, PayPal's General Terms and Conditions of Business and the PayPal Privacy Policy apply to payment transactions via PayPal. Further information and the complete terms and conditions of PayPal can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=en.
Amazon Pay
In the ordering process, you will be redirected to the website of the online provider Amazon before the completion of the ordering process in our online shop. In order to be able to process the order process and pay the invoice amount via Amazon, you must be registered there or first register and identify yourself with your access data. There you can choose the delivery address and payment method stored at Amazon, confirm Amazon's use of your data and the payment order to us. You will then be taken back to our online shop where you can complete the order process.
Immediately after the order is placed, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. Further information is available during the ordering process.
Cash on collection
You pay the invoice amount at the time of collection in cash.
6. Retention of title
The goods remain our property until full payment.
For entrepreneurs, the following shall apply in addition: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
7. transport damages
For consumers applies:
If goods with obvious transport damage are delivered, please complain about such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to assert our own claims against the carrier or transport insurance.
For entrepreneurs applies:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the freight forwarder, carrier or any other person or institution designated to carry out the shipment. Merchants shall be subject to the duty to examine and give notice of defects as regulated in § 377 HGB (German Commercial Code). If you omit the notification regulated therein, the goods shall be deemed to have been approved, unless it is a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.
8. warranty and warranties
Unless expressly agreed otherwise below, the statutory liability for defects law shall apply. For consumers, the limitation period for warranty claims for used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for claims for recourse under § 478 BGB remain unaffected.
With respect to entrepreneurs, only our own statements and the manufacturer's product descriptions which have been included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not assume any liability for public statements by the manufacturer or other advertising statements.
If the delivered item is defective, we shall initially guarantee to entrepreneurs, at our discretion, either by rectifying the defect (rectification of defects) or by supplying a defect-free item (replacement delivery).
The above restrictions and time limits do not apply to claims for damages caused by us, our legal representatives or vicarious agents.
injury to life, body or health
in case of intentional or grossly negligent breach of duty as well as fraudulent intent
in the case of breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
within the framework of a guarantee promise, if agreed upon
insofar as the scope of application of the Product Liability Act is opened.
Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online shop.
9. liability
We are always fully liable for claims arising from damage caused by us, our legal representatives or vicarious agents.
in case of injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfilment of which is necessary for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount of the damage foreseeable at the time of conclusion of the contract, which must typically be expected to occur. In all other respects, claims for damages are excluded.
10. dispute resolution
The European Commission provides an online dispute resolution platform (OS) which you can find at https://ec.europa.eu/consumers/odr/.
We are prepared to participate in an out-of-court conciliation procedure before a consumer conciliation body.
11. final provisions
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant in the sense of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.